{"id":18,"date":"2007-10-05T09:28:25","date_gmt":"2007-10-05T13:28:25","guid":{"rendered":"http:\/\/blog.payne.org\/2007\/10\/05\/is-it-possible-to-over-loyalize\/"},"modified":"2007-10-05T09:28:25","modified_gmt":"2007-10-05T13:28:25","slug":"is-it-possible-to-over-loyalize","status":"publish","type":"post","link":"https:\/\/payne.org\/blog\/is-it-possible-to-over-loyalize\/","title":{"rendered":"Is it possible to over-loyalize?"},"content":{"rendered":"<p>I wonder if the airline loyalty programs have gotten so loyal, they&#8217;re hurting the overall business.<\/p>\n<p>I just flew from Boston to the valley on American, which I haven&#8217;t flown in a while.  Even with a relatively expensive fare ($800), I was surprised how hard it was to get out of a coach center seat to an aisle.  Apparently, blocks of aisle\/window seats are reserved for the most loyal customers, then gradually released as departure time approaches.  I did get an aisle, but I had to wait my turn.<\/p>\n<p>My friends lament that loyalty programs aren&#8217;t worth much any more, because there&#8217;s always someone &#8220;more loyal&#8221; in front of you on the upgrade list.    I try to fly JetBlue I can; I am part of their TrueBlue program, but they appear to let anyone buy any available seat.<\/p>\n<p>I know the airlines make money by taking care of their best customers, but I wonder if over-caring for your best customers is offset by losing regular customers?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I wonder if the airline loyalty programs have gotten so loyal, they&#8217;re hurting the overall business. I just flew from Boston to the valley on American, which I haven&#8217;t flown in a while. Even with a relatively expensive fare ($800), &hellip; <a href=\"https:\/\/payne.org\/blog\/is-it-possible-to-over-loyalize\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-18","post","type-post","status-publish","format-standard","hentry","category-ramblings"],"_links":{"self":[{"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/posts\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/posts\/18\/revisions"}],"wp:attachment":[{"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/media?parent=18"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/categories?post=18"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/payne.org\/blog\/wp-json\/wp\/v2\/tags?post=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}