Verizon “opening” their wireless network

Well, this is interesting:  Verizon has announced that they’re opening their wireless network to outside devices by the end of 2008.  Specifically, they will allow activation of any device that meets their to-be-published “minimum technical standard”.

You may have seen my previous rant about open and neutral wireless networks.   Verizon’s news certainly seems like a big step in the right direction.   Let’s hope that (a) the technical standards are not onerous, and (b) they offer reasonable wireless plans for non-Verizon devices.

With this news, Apple’s coming iPhone SDK, and Google’s Android, maybe the US still has a chance of making its wireless network infrastructure competitive (e.g. open) with the rest of the world.

Fighting telemarketers — ask for written copy of “do not call” policy

I just learned another tool for fighting telemarketers.  You can ask for a written copy of their “do not call” policy, and they’re required by law to send it to you.  If they don’t, the law provides for “private action” — you can sue in state court for $500, and get 3x if you can argue they willfully ignored you.

We’re on the Federal Do Not Call list, but we still seem to get a surprising number of calls.  For a recent one, I asked the firm if they knew they were calling a DNC number, and the woman on the phone replied, “we don’t have a way to check that list, they only way we know if you’re on that list is if you call us and tell us.”

I am not making this up.

How about network neutrality for wireless networks?

With all of the debate about network neutrality for wired networks, what we really need is neutrality for wireless networks. Tim Berners-Lee said it perfectly: when he invented the web, he “didn’t have to ask anyone’s permission“.

You should be able to write and use apps on your mobile phone without requiring your carrier’s permission. I don’t have an iPhone (yet). Apple’s recent news about a developer SDK is great, but I still need “permission” (i.e. a digital signature) to load apps.

This is getting annoying — when will I get the freedom to build the apps I want?!?

Is it possible to over-loyalize?

I wonder if the airline loyalty programs have gotten so loyal, they’re hurting the overall business.

I just flew from Boston to the valley on American, which I haven’t flown in a while. Even with a relatively expensive fare ($800), I was surprised how hard it was to get out of a coach center seat to an aisle. Apparently, blocks of aisle/window seats are reserved for the most loyal customers, then gradually released as departure time approaches. I did get an aisle, but I had to wait my turn.

My friends lament that loyalty programs aren’t worth much any more, because there’s always someone “more loyal” in front of you on the upgrade list. I try to fly JetBlue I can; I am part of their TrueBlue program, but they appear to let anyone buy any available seat.

I know the airlines make money by taking care of their best customers, but I wonder if over-caring for your best customers is offset by losing regular customers?