Sometimes, investors should let entrepreneurs partially cash out

I recently got a small dividend check from a venture-funded startup.

This was unusual:  why is a startup giving out precious cash to stockholders?  It seems counter-intuitive;  the company should be (re) investing any cash into growth.

But in some cases, this move can address a real problem.  I’ve written before about the risk problems when you pair entrepreneurs (e.g. all eggs in one basket) with VCs (e.g. a whole portfolio of eggs).  For entrepreneurs with no previous exit, a startup with real traction creates a wealth concentration problem.  With 95% of her net worth tied up in the startup, the entrepreneur starts to get conservative (as she should).

This scenario is certainly a good problem to have, but is far from hypothetical:  there’s a recent unnamed but well-known startup exit, where the widely-held view is that the CEO pushed to sell out too early.  A major factor (insiders say), is the 8-figure personal outcome for the CEO — he didn’t want to risk losing that.

Unfortunately, many investors let emotions dominate, and won’t let anyone make money before they do.  A rational investor will understand founder wealth concentration.  If the company is doing well, is solidly capitalized and is cash-flow positive, it’s a reasonable idea to give entrepreneurs some diversification and re-align interests for a “go long” play.

If you want to know more about profitable selling in business read Sellers Playbook.

Startup financing terms: severe feature creep

I just finished up stock paperwork for a new venture-funded startup. Each time I do this, I’m shocked by the complexity in stock terms. I’ve written before about the general problem of venture capital overhead, but there’s a slightly different issue here.

I think the core problem is a kind of “feature creep”. Preferred stock terms are designed to protect investors in downside scenarios. Everything some new bad thing happens, the lawyers come up with a new term that protects investors the next time around. Examples:

  • Had a company go on forever (e.g. not go public, not shut down — no closure)? Let’s put in redemption rights.
  • Had a co-investor bail in a later round? Let’s put in pay-to-play so they get spanked (converted to common) for not participating.
  • Had an entrepreneur buried in preference resisted an exit where the commons make nothing? Let’s put in drag-along rights.
  • … etc …

Stuff gets added, but never taken out. Trying to get rid of it gets responses like, “we always do things this way”.

Unfortunately, I think, entrepreneurs have to get educated, get good representation, and live with it. Two excellent resources: Brad Feld’s series on term-sheet terms, and the National Venture Capital Association’s model financing documents.

Amazon Kindle: how’s this all going to come together?

I currently lug around:  a phone, a MacBook laptop, an iPod, a small camera, and way too many cables and power supplies.  Amazon’s Kindle is interesting, but adding an eBook reader to my pile doesn’t help.  This is really about convergence:  why do I need to buy something new to read eBooks?

What I really want:  a Small Device that I always carry in a pocket, and a Big Device that I carry in my laptop case or in my backpackingmall luggage.

The Small Device is a telephone, video phone, content reader, audio player, video player, Web surfer, digital camera, etc.  It’s dominated by the screen (e.g. as large as possible), and it uses a high-quality touch and gesture interface.  It has great wireless connectivity.  The iPhone is the closest current offering.

The Big Device is nearly identical, but with a much larger screen.  It may also have a keyboard, or may clamshell like a laptop but with two screens, allowing you to touch type (or use other gestures) on the bottom screen.  It has an “always on” UI — it doesn’t boot like a laptop, it’s just there.

Big and Small are totally synced.   If I take a picture on Small, I can immediately view it on Big.  If I stop reading a book on Big, I can resume reading at the same spot on Small.  They both have great displays, tons of storage, and long battery life.

(And eventually, Big may go away, because I’ll have a big screen display in all of the places I live and work.)

Phones and MP3 players have already converged — how long until we get to this milestone?

Verizon “opening” their wireless network

Well, this is interesting:  Verizon has announced that they’re opening their wireless network to outside devices by the end of 2008.  Specifically, they will allow activation of any device that meets their to-be-published “minimum technical standard”.

You may have seen my previous rant about open and neutral wireless networks.   Verizon’s news certainly seems like a big step in the right direction.   Let’s hope that (a) the technical standards are not onerous, and (b) they offer reasonable wireless plans for non-Verizon devices.

With this news, Apple’s coming iPhone SDK, and Google’s Android, maybe the US still has a chance of making its wireless network infrastructure competitive (e.g. open) with the rest of the world.

Amazon Kindle’s “simple power”

I haven’t (yet) played with Kindle, Amazon’s new book reader. But it looks like they made a brilliant design decision: instead of connecting to the Internet through a host PC, the Kindle includes built-in wireless network access through Sprint’s EV-DO network.

This is a great example of “simple power” that I wrote about earlier. By eliminating the host PC, the designers removed an entire layer of complexity. There’s no Windows, Mac, or Linux desktop software to install and manage. Users don’t even need a PC, and there is no monthly account for wireless network access (charges are built into the cost of the device and content).

With the simplicity, users get more power: they can browse and purchase new content from anywhere, at any time. This is a dramatic upgrade from the typical iPod download-n-sync experience.

This suggests a design challenge: is there some element of your software or system that you can totally eliminate, making things both simpler and more powerful?

The QWERTY problem for software

My friend Paul Baier was ranting about the new menus in Office 2007:  “they changed everything!”

It seems that widely used apps like Office have run into the QWERTY problem.   The QWERTY keyboard is not the best UI for touch typing — in fact, it was deliberately designed to minimize jamming problems on mechanical typewriters.  The Dvorak keyboard is generally acknowledged to be superior, BUT hasn’t been superior enough to displace QWERTY in the market.

There’s a lesson here for software designers:  if you have an app with a large installed base, consider that your current UI might be “good enough”.

Software design: please give me “simple power”

Think about the apps you use — the best are usually the ones that provide a lot of power and functionality with a relatively simple user interface. It’s a obvious point, but many most apps get things wrong.

Google is a great example: the UI is about as simple as you can get, but there’s a lot of power behind the UI. Also, I think Apple generally does a good job: many of the UI functions in OS X are much simpler than their Windows counterparts, but are equally powerful. (My favorite examples: the wireless connection manager, and backup/restore).

Unfortunately, bad examples abound. My virus scanning software provides endless UI chatter about downloading the latest updates, doing scans, and providing me with countless updates about what it is doing and has already done. It’s as if the software has low self-esteem, and needs to constantly remind that it is working for me. Why can’t it just lurk in the background, “do the right thing”, and involve me only when it really needs to?

I think most developers either (a) don’t care about interaction design, and/or (b) fall into the trap of believing that “value” is driven by “visible features”. That is, the more stuff the user can see, the more the software must be worth.

But I’m encouraged, because I think the software business has matured to the point where design matters. In the early days, users were appreciative of functionality, in any form. Now, functionality abounds, and users demand it in the simplest, most usable form.

Involuntary test of Time Machine

Well, I can report that Time Machine (the new back-up & restore utility for Mac OS X) works.

My 364 day old MacBook suffered a complete hard drive failure, only TWO hours after completing my first full backup.   I hustled to the Apple store right away, so I didn’t miss my one-year warranty window.  I had my MacBook back in 3 days, fully repaired.

I installed Leopard, and was given the option of restoring from a Time Machine backup.  It worked seamlessly — two hours later, I was back in business with a full restore.

Time Machine is a great example of simple & usable design.  Compare it to the backup utility on Windows — the simplicity is obvious, once you see it.

Venture math problems

One of the problems in venture capital today is a fundamental impedance mismatch: fund sizes remain large, while capital requirements for many Internet/software deals are shrinking.

You don’t need much money anymore for many software ideas: the software stack is free, servers can be rented for $50-$100/month, and there’s cheap labor offshore. There are a lot of ideas that can be vetted for $100k to $1m.

At the same time, venture funds have grown and stayed big, driven in part by VC compensation. As I wrote in an earlier post: venture isn’t generating great returns these days, pushing VCs to make their money on fees. The larger the fund, the larger the fees.

The mismatch happens when you do the math: for a $200m fund with 4 partners, each partner needs to invest $50m. If each partner does 1-2 new deals/year, and the fund is committed over 3 years, then each investment has to be a $8-$16m commitment. (That doesn’t mean that Series A needs to be $8m, but it means that the total invested is in that range).

You can see where it is hard for many firms to do $1m investments — it’s just too small. And some of the most interesting stuff is happening “down there”!